Shipping and Payment


We offer delivery via GLS throughout the Czech Republic and to countries within the European Union. Packages within the country are usually delivered the next working day after they are handed over to GLS for transport. For packages to neighboring European countries, the standard delivery times are 48 hours, and for other more distant countries, it ranges from 72 to 120 hours.

You also have the option of personal pickup at the following address:

Fleysen (Elroz Invest Ltd.)
Průmyslová 278
351 35 Plesná
Czech Republic

Personal pickup is available from Monday to Friday, between 8:00 and 14:00. 

The exact shipping cost will be displayed to customers in the shopping cart.

Payment Methods

We accept the following payment methods:
Apple Pay
Cash payment (available for personal pickup)
Online payment by card
Bank transfer

Returns and Complaints

In case of any issues with our products, please contact us, and we will do everything to resolve your situation. Your satisfaction is our priority. Before returning or making a complaint about the goods, please contact us at or at +420 354 596 241 (Monday - Friday, 8:00 - 14:00).

Contact Information

For any inquiries, do not hesitate to contact our team:

Email: Phone: +420 354 596 241

Our phone line is open from Monday to Friday, between 8:00 and 14:00.